Guidelines- Three Strike Rule
Complaints against quality of work is at its
highest. While permanent cosmetic is an art form and variances will always
occur in design and color selection, there needs to be limitations when it
comes to consistent poor performance and being associated with the Society
of Permanent Cosmetic Professionals – an organization people have come to
trust to have members with principles and ethics. It should be considered
unethical to consistently do poor quality procedures and remain in this
industry. Everyone cannot competently learn these skills.
The Board of Directors investigates all situations
reported to the SPCP and does believe in giving second chances in this
regard; in some instances people do learn to improve. Therefore, a Three
Strike Rule has been established to give those members time to enhance their
skills. We realize it is hard to govern quality of work, so cases will be
presented at the board meetings scheduled so that unbiased recommendations
can be made.
Members are always expected to make proper choices and
not be lead exclusively by “client desire.” It affects the reputation of
the entire industry. In such cases of poor technician procedure
performance, a complaint form must be filed for each incident and include
photos of the work in question, so it can be handled accordingly.
First complaint:
Letter sent to confirm said complaint (30 days are
given to respond.)
Second complaint:
Letter sent as terms of first, with a reminder that one
more infraction will cause termination of membership.
Third complaint:
Membership is terminated without recourse or refund.
It is expected that even after the first complaint of
poor quality work that the technician immediately enrolls in continuing
education classes or some sort of mentorship program to better serve the
general public. As stated, this industry is not for everyone and while the
SPCP is not biased against a variety of techniques and artistic diversity,
our industry can no longer afford poor quality procedures and the SPCP
cannot tolerate it of its members.
SPCP Board of Directors
Three Strike Rule 01-08
